Veilxtee Return & Refund Policy

Last Updated: June 19, 2025

At Veilxtee, your satisfaction is our top priority. We stand behind the quality of our apparel and mugs and want you to be completely happy with your purchase. This policy outlines everything you need to know about making a return.

Return Policy at a Glance

To make things easy, here is a summary of our two return scenarios:

1. Returns for Damaged, Defective, or Incorrect Items (Our Error)

We take great care in producing and shipping your items, but if a mistake happens on our end, we will make it right. This policy applies if your item arrives damaged, has a manufacturing defect, or is not the item you ordered.

Eligibility:

• You must contact us within 30 days of receiving your order.

• Applies to all our products (T-shirts, Hoodies, Sweaters, Mugs).

How to Initiate a Return (Our Error):

1. Contact Us Immediately: Email our support team at [email protected].

2. Provide Details: In your email, please include:

   • Your full name and Order Number.

   • A clear description of the issue.

   • A photo or short video showing the damage, defect, or incorrect item. This helps us quickly verify the issue and improve our quality control.

3. Receive Your Prepaid Label: Once we confirm the issue, we will email you a prepaid return shipping label at no cost to you.

4. Ship the Item: Print the label, attach it to your package, and drop it off with the designated carrier.

5. Get Your Refund or Replacement: Once we receive the returned item, we will process a full refund to your original payment method within 3 business days, or ship a replacement item if you prefer.

2. General Returns (Change of Mind, Wrong Size, etc.)

We understand that sometimes an item just isn’t right. We offer a generous 30-day return window for items you wish to return for any personal reason.

Eligibility:

• You must initiate the return within 30 days of receiving your order.

• Condition of Returned Items: Items must be returned in their original, sellable condition:

  • Unworn

  • Unwashed

  • Free of any stains, pet hair, or distinct odors.

  • With all original tags attached (if applicable).

How to Initiate a General Return:

1. Contact Us First: Email our support team at [email protected] to request a Return Merchandise Authorization (RMA) number. This helps us track your return efficiently.

2. Package Your Item: Securely package the item(s) you are returning.

3. Ship to Our Return Center: Ship the package to our dedicated returns processing center at the address below.

   • Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service (like USPS Ground Advantage, UPS, or FedEx), as we are not responsible for returns lost in transit.

   • We do not accept C.O.D. (Cash on Delivery) packages.

3. Our Dedicated Return Center Address

To ensure returns are processed efficiently, please send all approved general returns to our dedicated processing center in Ho Ho Kus. 

Veilxtee Returns Department
619 North Maple Ave, 
Ho Ho Kus, NJ 07423
United States

4. Refund Processing

Once your returned item is received and inspected by our team, we will process your refund.

• Timeline: Your refund will be processed within 3 business days of our receiving the item.

• Method: The refund will be credited to your original method of payment.

• Notification: We will send you an email confirmation once your refund has been processed. Please allow an additional 5-10 business days for the refund to appear on your bank or credit card statement, as processing times can vary between financial institutions.

5. Exchanges

To keep our process simple and fast, we do not offer direct exchanges.

If you would like a different size, color, or design, we recommend following the General Returns process for a full refund and placing a new, separate order for the item you’d like.

6. Questions or Support?

If you have any questions or need assistance with your return, our customer support team is here to help.

Veilxtee Customer Support

• Email: [email protected]

• Phone: +1 (201) 554-5026

• Corporate Address: 619 North Maple Ave, Ho Ho Kus, NJ 07423

• Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (PST)