Veilxtee FAQs & Help Center

Welcome to the Veilxtee Help Center! We know you have questions, and we’re here to provide clear and honest answers. We’ve gathered our most frequently asked questions below.

If you can’t find the answer you’re looking for, please don’t hesitate to reach out to our friendly support team. You can find all our details on our Contact Us page.

Ordering & Payments

1. What payment methods do you accept?
We accept a variety of secure payment methods, including:

• Credit/Debit Cards: Visa, Mastercard, and American Express.

• Digital Wallets: PayPal, Apple Pay, and Google Pay.

2. Is my payment information secure?
Absolutely. Your security is our top priority. Our entire website, including our checkout process, is protected by SSL (Secure Sockets Layer) encryption. We are also fully PCI compliant, meaning we adhere to the highest industry standards for protecting your data. We never store your full credit card information on our servers.

3. When will my card be charged?
Your payment method will be charged immediately upon successful completion of your order at checkout.

4. Will I be charged sales tax?
Yes, applicable sales tax is required by law and will be calculated based on your shipping address. The final amount, including tax, will be clearly displayed at checkout before you confirm your payment.

Shipping & Delivery

5. How long will it take to receive my order?
Our total delivery time is a combination of production time and shipping time. Because we custom-print every item just for you, this process takes a little longer than traditional retail.

• Production Time (1-2 Business Days): This is the time it takes for us to print your unique design on our premium apparel, perform a quality check, and package it for shipment.

• Shipping Time (7-14 Business Days): This is the time it takes for the shipping carrier to deliver your package.

Therefore, you can typically expect your order to arrive within 8 to 16 business days from the date you place it.

6. How much does shipping cost?
We offer a simple $4.99 flat-rate shipping fee for all orders within the United States.

7. Do you ship internationally?
Currently, we proudly ship to all 50 states within the United States but do not offer international shipping.

8. How can I track my order?
Once your order has been produced and shipped, you will receive a Shipping Confirmation email containing a tracking number and a link. Please allow up to 48 hours for the tracking information to become active in the carrier’s system.

Returns, Refunds & Cancellations

9. Can I cancel or change my order?
Because our items are custom-printed on demand, we have a very limited window for cancellations. You may request to cancel your order within 24 hours of placing it, as long as it has not yet entered the production phase. Please email us immediately at [email protected] with the subject line “URGENT: Cancellation Request” to see if your order is eligible. For more details, see our full Cancellation Policy.

10. What is your return policy?
We offer a 90-day return window. The process depends on the reason for the return:

• If your item is damaged, defective, or incorrect due to our error: Please contact us within 30 days. We will provide a free, prepaid return label and offer you a full refund or a replacement.

• If you want to return an item for another reason (e.g., you ordered the wrong size or changed your mind): You may return it within 90 days. The item must be in its original, unworn, and unwashed condition. In this case, the customer is responsible for the return shipping cost.

For complete instructions, please read our detailed Return & Refund Policy.

11. How long does it take to get a refund?
We will process your refund within 3 business days after we receive and inspect the returned item. Please note that it can take an additional 5-10 business days for your bank or payment provider to credit the funds back to your account.

Our Products

12. Where are your products made?
Our mission is to provide premium-quality apparel and accessories. All our products are designed by our creative team and are proudly made and printed with care in the USA.

13. How do I choose the right size?
To help you find the perfect fit, a detailed size chart is available on every product page. We recommend measuring a favorite shirt or hoodie you already own and comparing it to our chart.

14. How should I care for my new apparel?
To keep your new T-shirt or hoodie looking its best, we recommend washing it inside out with cold water and like colors. Tumble dry on low heat or hang it to dry. Avoid using bleach or ironing directly on the printed design.